WhosOnYourCase is looking forward to an amazing Holiday Season in the personalized phone case space, and a 2017 that builds even more upon the tremendous success we’ve shared with our valued partners around the world.
We’d like to outline details about our Holiday Production schedules and suggested order cutoffs that will help our partners have the best chance of getting product in the hands of USA or UK based customers before Christmas Day, Sunday December 25th.
For shipments from USA to USA: We utilize USPS First Class with tracking as the standard option. Delivery is generally reliable, fast, affordable, and convenient. However - USPS does not provide a guaranteed delivery date - they instead provide estimated dates. For USPS First Class it’s 1-3 days, for USPS Priority it’s also 1-3 days. This is subject to volume and backlog, and it may be that First Class packages move slower than normal (First Class shipments are considered behind Priority shipments in terms of how USPS processes them if they get backlogged). Also it has been our experience that tracking updates from the USPS side can possibly occur on a delayed basis, sometimes after goods have left the origin facility and/or arrived after destination facility.
As such, we recommend that you have your orders in to us no later than SUNDAY, December 18th. This allows us our targeted turnaround time of 48 business hours, so that packages can be handed off to USPS by (at the latest) TUESDAY, December 20th. From there, USPS would have 3 full business days to get product to customers, and a Saturday, which should be adequate.
It’s important, though, that you are aware that USPS timelines cannot be guaranteed and we strongly suggest that you message accordingly to your end customers. We cannot be responsible if USPS does not deliver on time.
A final note: Our business is geared to produce very large volumes of phone cases per day, always at the highest quality standards, and we are experienced at scaling and running extra shifts during Holidays. Our capacity continues to grow. So while we cannot control the USPS part, we can make sure that our partners can be confident that product goes out from our end, and that if we issue you a tracking/shipment notification, product will have been handed off to USPS.
USPS shipping services link for reference.
Also: We have streamlined our shipping rates for International Shipments out of the USA (and domestic too!), and can provide better tracking to most countries, so please reach out if you have any questions or need the latest USA Shipping Price list.
For shipments from UK to UK: Cutoff date for the shipments to arrive in Christmas is also SUNDAY, December 18th so that we can get goods to Royal Mail by Wed, Dec. 21.
For shipments from UK to Europe: Please inquire as it varies by country.
If you have questions about any of this, just let us know.